Terms and Conditions

Welcome to Segar Rasa by Sanda Matimpal Farm!

These terms and conditions outline the rules and regulations for the use of Segar Rasa - by Sanda Matimpal Farm's Website, located at https://segarrasa.id.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Segar Rasa - by Sanda Matimpal Farm if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Sanda Matimpal Farm, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

Terms and Conditions for Fresh Product Orders via Website

1. Introduction
These Terms and Conditions govern the purchase of fresh products through our website. By placing an order, you agree to be bound by these terms.

2. Product Nature
All products sold are fresh and perishable items (e.g., fruits, vegetables, dairy, meat, seafood). Due to their nature:

• Availability may vary based on seasonality and supply.

• Product appearance may differ slightly from images shown on the website.

3. Ordering Process

• Orders must be placed through our official website.

• Customers are responsible for providing accurate delivery details.

• Once an order is confirmed, you will receive an order confirmation via email or SMS.

4. Pricing and Payment

• All prices are listed in the applicable currency and include any relevant taxes unless stated otherwise.

• Payment must be made at the time of ordering using the available payment methods.

• We reserve the right to change prices at any time without prior notice.

5. Delivery

• Delivery times are estimates and may vary depending on location and external factors.

• Customers must ensure someone is available to receive the order at the specified time.

• If delivery fails due to incorrect information or absence, redelivery may incur additional charges.

6. Product Quality and Substitutions

• We strive to deliver high-quality fresh products.

• In case of stock shortages, we may substitute items with similar products of equal or higher value. Customers will be informed where possible.

7. Returns and Refunds

• Due to the perishable nature of products, returns are generally not accepted.

• Refunds or replacements may be issued if:

  • Products are damaged upon delivery

  • Incorrect items are delivered

  • Products are significantly below quality standards

• Claims must be made within 6 hours of delivery with supporting evidence (e.g., photos).

8. Order Cancellation

• Orders may be canceled within a limited time after placement (e.g., before processing or dispatch).

• Once an order is processed or shipped, cancellation may not be possible.

9. Customer Responsibilities

• Ensure proper storage of products immediately upon delivery.

• Follow any storage or usage instructions provided.

10. Limitation of Liability
We are not liable for:

• Delays caused by circumstances beyond our control (e.g., weather, traffic).

• Spoilage due to improper storage after delivery.

• Minor variations in product size, color, or weight.

11. Privacy
Customer information is collected and used in accordance with our Privacy Policy.

12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

13. Contact Information
For any questions or concerns, please contact our customer support through the website.

Last Updated: April 2026